Essentials of the YILED Digital Learning

Define professional standards, accurate claims, conflicts of interest and the limits of an educational service. Create a personal code of practice that applies at YILED and in other sales or service roles.

Use active listening and neutral questions to identify goals, readiness, time, device and language needs. Distinguish a skill gap from a resource or process barrier.

Compare course outcomes, prerequisites, scope and learning format. Translate features into a credible learner benefit without promising employment or unsupported accreditation.

Gather appropriate audience evidence, identify meaningful segments and create a campaign brief. Avoid stereotypes and distinguish verified findings from assumptions.

Conduct a discovery conversation, evaluate fit and recommend an appropriate next step. Practise recognizing when a learner should choose another course or wait.

Write concise invitations, explanations, follow-up messages and handovers. Adapt tone and language while maintaining accurate, respectful communication.

Diagnose concerns about cost, trust, time and readiness. Use relevant evidence, explain authorized offers and avoid coercion or invented promises.

Set a campaign objective, choose suitable channels, allocate effort and define meaningful success measures. Distinguish reach, inquiries, registrations and paid enrollments.

Create a practical content calendar, educational posts and clear calls to action. Check factual claims, permissions and message consistency before sharing.

Develop permission-based outreach and partnership proposals with clear responsibilities. Explain referrals transparently and plan useful follow-up rather than mass unsolicited messaging.

Maintain a clean learner pipeline with stages, factual notes, next actions and follow-up dates. Diagnose stalled cases without exposing unnecessary personal information.

Set realistic weekly targets, prioritize high-value service actions and manage capacity. Use templates and filters while retaining a personalized response.

Map the learner journey and identify preventable confusion at handoffs. Build a service playbook with response standards, ownership and clear next steps.

Practise de-escalation, fact gathering and respectful resolution. Separate issues within agent authority from disputes or policy decisions requiring admin.

Support learners with varied literacy, language, disability, device and connectivity needs. Give accessible instructions and recognize when a different format or support route is needed.

Use safe sign-in practices, recognize suspicious messages and protect POP and learner records. Limit collection and sharing to authorized purposes and maintain accurate records.

Calculate percentages, conversion rates and acquisition costs. Distinguish revenue, commission, profit and wallet balance using realistic payment and offer examples.

Create a simple income-and-cost plan with cautious scenarios. Account for time, connectivity and marketing costs without assuming guaranteed earnings.

Match transaction reference, payer, course and actual amount against reliable records. Recognize duplicate, partial or suspicious evidence and document escalation.

Build a report with counts, conversion rates, costs and limitations. Identify a practical next action and evaluate changes without overstating small samples.

Explain eligibility, paid training, approval and direct-recruit rewards. Develop a support plan for recruits without exaggerated income claims or recursive reward assumptions.

Follow both application-first and course-first pathways. Distinguish approval, payment, training completion, certification, active tools and suspended accounts.

Search and filter the catalogue; distinguish available courses from coming-soon previews. Check learning outcomes, effort, prerequisites and assessment before recommending enrollment.

Use the unique enrollment link and separate recruitment link correctly. Guide registration and preserve attribution while avoiding duplicate, misdirected or self-referrals.

Confirm actual payment and any authorized price variation before issuing a single-use course code. Handle unused-code revocation and permitted replacement without duplicate earnings.

Guide learners through PDF modules, 12/12 module tests, retries, final assessment and earned certificates. Explain certificate authentication and distinguish enrollment from completion.

Calculate 25% of actual paid enrollment amounts, 30% of eligible direct-recruit training payments and 5% of a recruit’s normal enrollment commission. Separate all three bases and avoid duplicate credit.

Explain seven-day eligibility, available versus reserved balances, one pending request, admin payment and completion. Locate vouchers and understand why new earnings and history remain after payout.

Work through discovery, course selection, referral registration, offer pricing, POP verification, access, learner support and referral earnings. Record decisions and explain escalation boundaries.

Assemble a campaign brief, learner-fit script, pipeline, service playbook, payment checklist, earnings calculations and performance report. Review against criteria and plan continued professional development.